The Starfish Resource Hub
A secure, branded intranet built for your directors, your educators, and your team. One home for your quick links, your policies, your reviews, your brand assets, and your AI policy assistant.
Hosted on a Starfish-owned domain. Built to work alongside Owna and LeadCentre, not on top of them.
Prepared for Tonii Tran and the Starfish Leadership Team
Hills CONNECT, May 2026
Why This, Why Now
Starfish is making a push to grow more, and the daily workload on each Centre Director has grown with this. Right now, directors juggle Owna, LeadCentre, Microsoft 365, a folder of policies, a shared drives, a dozen bookmarked links that change every month, and of course, their predacious paper diaries.

There is no single place that holds it all together. The Resource Hub fixes that.
It becomes the homepage every director opens at the start of every shift. Quick links such as to ACECQA, Centrelink Business Portal, LeadCentre, and Owna (all customisable by an admin) sit at the top. Below them, your latest internal news, your featured resources, and the tools your team actually uses every day.
It is the connective tissue that ties your existing systems together. Branded for Starfish, owned by Starfish, and managed by Hills Connect, Admin by Marina & Sophie once it is live.
What Sits in the Hub
The hub brings together everything a director needs across a working day.
Quick Links Grid
ACECQA, Centrelink Business Portal, LeadCentre, Owna, and any other tile you want to add. Fully editable, with a "View All" link for the full directory.
Latest Updates
Internal news, important announcements, new resources, and updates from HQ. Marina manages posting.
Featured Resources
Highlighted documents like new trainings & articles, nutrition guidelines, the parents handbook, the brand guide, and safety policies. Refreshed regularly.
Resource Library
Hundreds of resources, fully categorised and searchable. Managment team manages the categorisation and uploads.
Sidebar Navigation
Dashboard, Quick Links, Company News, Resources, CCS Calculator, Child Permissions, Templates, Reviews, Brand Assets, Kyra AI, and Support. All accessible in one tap.
Search
Find anything across the hub in one search bar.
What Sits in the Hub
This is a mockup of the design layout proposed for the Starfish ELC Resource HUB. Everything should be fast, and easy to access, once securely logged in.

Built-In Tools
These are the everyday utilities that save your team time.
CCS Calculator
Enter family income, activity hours, and session fee. Get an instant estimate of subsidy percentage and gap fee. Useful for directors fielding enquiries and parents on tour.
No more going to the starfish website for ccs.
Communication Templates
Pre-written email and SMS templates for the moments that come up over and over again. Fee changes, holiday closures, orientation, transitions to school, event invitations, incident follow-ups. All in your Starfish voice, ready to copy or send through LeadCentre.
Child Permissions Tracker
Track which children have marketing and photo permissions. A quick reference before anything goes to social, the website, or a learning journal.
Reviews and SMS Tools
Built on the LeadCentre engine you already have.
Review Tools
Review Request Generator. Type a parent's mobile number, select the review type, and submit. LeadCentre handles the rest. The review link, the message template, and the follow-up automation are all configured behind the scenes.
Follow-Up Reminder SMS. Send a polite follow-up to parents who have not yet responded. Triggered from the hub, sent through LeadCentre.
Direct Google Review Link. One-tap access to your Google Review page, with a accessible QR code.
SMS Tools
Custom Quick-Send SMS. Send any custom SMS to any parent directly from the hub, without opening LeadCentre. Useful for last-minute closures, individual parent messages, or quick check-ins.

All SMS tools connect directly to your existing LeadCentre account. No new system to learn. Message will be sent can be viewed in LeadCentre later for reference.
Brand Assets in One Place
No more searching for the latest logo. No more "can someone send me the brand guide?" emails.
Starfish Logo Variants
Ready to download for any purpose, always the current version.
Colour Palette
Hex codes that copy in one tap. No more guessing or inconsistency across centres.
Brand Guide PDF
Always the current version. When it updates, every director sees the new version straight away.
QR Codes
For Google Reviews, the centre website, enrolment forms, and any other location you need them. When a new QR code is needed, it goes into the hub and every centre has it instantly.
Introducing Kyra AI
Kyra AI is your policy assistant, available to every director, every educator, on demand, around the clock. Ask a plain-language question and get a clear answer drawn directly from your policy documents.
"What is our medication administration procedure?"
"How do we handle a fever?"
"What is the protocol when a parent collects late?"
Kyra AI responds with a clear answer, drawn directly from your policy documents, and references the specific document and page number so the director can verify if needed.

This is not a replacement for Kera. It is her digital assistant, freeing her time for the work only she can do.
How Kyra AI Works for You
The projected impact is significant.
30
Policy Conversations
Projected per month across the director team.
~$50
Monthly AI Credits
Approximate cost to handle those thirty conversations through Kyra AI.
20+
Hours Saved
The same thirty conversations would otherwise take twenty hours or more of director and Kera's time.
Fully Tuneable
The tone, length, and warmth of Kyra AI's responses are fully adjustable after launch. If Starfish ELC wants more precision and less warmth, we adjust. If the team wants more examples and analogies, we adjust. The A.I. system is developed by us for Starfish ELC.
Marina Stays in Control
Marina will be trained to upload, update, and remove policy documents in the AI system. When Kera updates a policy, the AI updates with it. No dependency on Hills Connect for content changes.
Furthermore, it won't be any more difficult than creating contacts, or email signatures. Maintenance time should be minimal.
Security, Hosting, and Data
Security is the first principle of this build.
Starfish-Owned Domain
The hub lives on a domain owned by Starfish, fully branded for Starfish. Not a Hills subdomain.
Cloudflare Protection
DDoS protection, web application firewall, bot mitigation, and SSL encryption sit in front of the hub.
IP Whitelisting
Working with SysNet IT to obtain the public IP addresses of each Starfish centre. Only those IPs will be able to access the hub.
Microsoft 365 SSO
Directors log in with their existing Microsoft credentials. No new password to remember. If a director leaves and their Microsoft account is disabled, hub access is revoked automatically.
LeadCentre for Policy Storage
Policy documents live in LeadCentre, which is already GDPR compliant. We are deliberately not creating a new database, because every new database is a new risk surface.
Timeline: Four Weeks to Production
We have already started. Dedicated developers are working solely on this project. The architecture, the LeadCentre integration patterns, and the AI framework are already coming together in place.
1
Week One
Kyra AI beta deployed to directors. Initial policy set uploaded. Cloudflare and IP whitelisting setup begins with SysNet IT. Feedback loop opens for tuning AI tone.
2
Week Two
Full hub goes into beta. Microsoft SSO integration complete. Brand assets, templates, CCS calculator, child permissions, and review tools all live. Marina trained on hub management.
3
Week Three
Production Kyra AI integrated with the full policy library. Tone tuning applied. Marina trained on AI document management. Support ticket system live.
4
Week Four
All directors onboarded. Final security review with SysNet IT. Documentation delivered to Marina. Hub set as homepage on all centre director devices. Production launch.

Within seven days, directors can already begin chatting to Kyra AI.
Pricing
A flat, fixed price. No surprises.
$2,500
One-Time Build Fee (inc GST)
Full build including Kyra AI. This is a discounted rate because Starfish is already a contracted Hills Connect client.
$500 each for any additional AI chatbot beyond Kyra. For example, a Marketing AI or an HR AI. Discounted rate, grandfathered for twelve months.
~$50 per month in AI credits, based on projected usage. Hosting maintenance is covered as part of the existing service relationship.
This is an estimate, realistically likely between $5-$60 per month depending on usage. Any amounts used less than A $50 per month, won't be charged as part of the existing service relationship.
Everything Included
  • Full dashboard and sidebar navigation
  • Quick links, company news, resource library, and search
  • CCS calculator (same as website) and child permissions tracker
  • Communication templates library
  • Review tools, custom SMS, and direct Google Review link with QR code
  • Brand assets pack
  • Kyra AI policy assistant
  • Support ticket system
  • Microsoft SSO and Cloudflare security
  • IP whitelisting
  • Hosting maintenance
  • Marina's training on hub and AI document management
The Bottom Line
Here is what you are getting, plainly stated.
$2,500 One Time
Full Starfish Resource Hub including Kyra AI.
~$50 Per Month
AI credits based on projected usage.
Four Weeks
To full production launch.
12 Months
Grandfathered pricing on anything added later.
This will be a Starfish-owned platform*, branded for Starfish, secured to Starfish's standards, and built to fit the way your directors actually work. It does not replace Owna or LeadCentre. It connects them, surfaces them, and adds the tools you have been needing alongside them.
Hosting and maintenance are included. Marina is trained to run the system independently. Our support for customizations & updates will be available from day one.
What Happens Next
If you are happy to proceed, here is how the first week looks.
01
Confirmation by email
Just say the word. We have already started the foundational work and are ready to move.
02
Introduction Call with Bala
Coordinate the IP whitelisting, Cloudflare setup, and Microsoft SSO integration with Bala at SysNet IT.
03
Kyra AI Beta Opens
Directors begin trialling Kyra AI within seven days of confirmation.
04
Full Production Rollout
All directors onboarded and the hub live at the end of week four.
Future Possibilities
Once the hub is live and the team is using it daily, there is a natural roadmap of features we can add. Each one is scoped and quoted separately, with the grandfathered discount applying for twelve months.
Educator Rollout
Open the hub to all educators with role-based access. Documents & links are shown for educator-role needs.
Additional Chatbots
A Marketing AI, for content drafting. An HR AI for staff handbook, questions. A CCS AI for parent fee, enquiries.
Photo Upload Pipeline
Educators upload photos from the floor. Director reviews and approves. Auto cross-check against the Child Permissions Tracker.
Reporting and Analytics
Weekly centre KPI reporting form. Centre performance dashboards. Multi-centre comparison views for HQ.
Operations Tools
Incident quick-form. Staff PD tracker. Tour booking widget.
Deeper Integrations
Owna API sync, RSS auto-sourcing for sector news, Microsoft Teams notifications.
The hub is built to grow with Starfish. The foundation is solid. New tools snap on.
Why Go Ahead?

Built Carefully
Every decision in this proposal reflects how we approach every Starfish project. Security first, clarity always, nothing invented that does not need to be.
Priced Fairly
A discounted rate for a contracted client, with grandfathered pricing for twelve months. No hidden costs, no scope creep surprises.
Delivered Quickly
Four weeks to production. Kyra AI in your directors' hands within seven days.
Owned by You
Your domain, your data, your platform*. Supported by us, but never dependent on us to manage it.
We are looking forward to building this for you!
* Platform is fully branded to Starfish, and the resource hub is developed for Starfish, but may have dependencies on other vendors such as Microsoft SSO, LeadCentre, Cloudflare, OpenAI for services. Hills Connect will provide maintenance support included in our current service package with Starfish.
HILLS CONNECT, May 2026
For Tonii Tran and the Starfish ELC Leadership Team